ENTERTAINMENT AND SOCIAL MEDIA, SPORTS

Revolutionizing Sports Club Operations with Mobile ERP Integration

Industry

Entertainment and Social Media

About The Project

Project Overview

SaaS ERP Integration for Sports Clubs The client, a leader in SaaS-based ERP solutions, required mobile apps to enhance operational efficiency and member services for sports clubs across 40 US states. eSparkBiz addressed this need by designing two iOS applications tailored for club employees and members.

Club Members App: Transforming User Convenience The Club Members App enabled users to book games, reserve equipment, and order food during games with secure payments. It also allowed members to log game scores directly into the ERP system, increasing user satisfaction and boosting in-game revenue.

Club Employees App: Boosting Productivity This app provided employees with mobile access to ERP data for seamless management of Areas, Accounting, Partners, and Daily Logs. Designed for iPads, it improved efficiency by connecting employees to daily operations remotely.

Seamless ERP Integration and Refined UX Both apps were tightly integrated with the client's ERP system, offering robust security and intuitive interfaces. eSparkBiz further enhanced the client-provided UI designs to deliver an exceptional user experience and technical precision.

Key Phases

Planning and Analysis

Requirement Gathering
User Research
Information Architecture
Wireframing and Prototyping
Technology Stack Selection

Design and Development

UX/UI Design
Front-End Development
Back-End Development
API Development
Testing

Deployment and Maintenance

Deployment
Monitoring and Security
Continuous Improvement
Maintenance and Support

Challenges we had

The Problem

Although the client had very sophisticated ERP, several issues emerged preventing it from full utility, especially for mobile users. Issues arising from such complexity inevitably affected the inside processes targeting employees and outside service delivery to the members. The main issues identified include:

Employees could only access the ERP system through desktop systems that were stationed within club premises. This made them depend on fixed workstations and thus limited their ability to perform important tasks on the go.

Operations such as field schedule management, oversight of financial transactions, and game log reviews required the physical presence of employees, thus leading to delays and inefficiencies. Employees could not address real-time issues, which reduced productivity and responsiveness to member needs.

There was no single platform where appropriate communication could be had on such issues as opening of field status, booking confirmations, accounting activities, or even on the partner collaborations. This brought about issues of disorganization because of gaps in communication, poor administration, and delayed information; it became tough to connect the members with correct information by relying on emails, phone, or face-to-face updates.

Manual game data and score recordation were the bottlenecks in the process. Members and staff used to record them on physical logbooks or spreadsheets that, more often than not introduced errors and delays. The inefficiencies lowered the ERP system's reliability as the central data repository, impeded timely decision making, and undermined performance appraisal.

Members could not book games directly, make reservations for their equipment, or order their food and beverages from these devices. They had to move around to the staff personally or undertake lengthy manual operations that frustrated them. It was because of this non-connected digital service experience; they would not be able to utilize the potential of the club facilities wholly.

The lack of mobile ordering of food and beverages at games meant the loss of sales. Members were forced to leave their playfields to place orders on the spot, thus interrupting the flow of their game. Many members avoided buying, thereby losing revenue opportunities. It was also inconvenient for the staff in the clubs who had to deal with these orders rather than focusing on other issues

Revolutionizing Sports Club Operations with Mobile ERP Integration

See what we solved

The Solution

eSparkBiz responded to these issues by designing and implementing two extremely functional iOS apps. Both these apps were fully integrated with the client's ERP system and ensured a comprehensive and modernized solution.

The employee app enabled mobile access to data in ERP, hence free staff from the constraints of the desktop system. The feature enabled employees to log in securely to club-specific data on their iPads.

Areas module was a feature that could give real-time field status and schedule management. The Accounting module granted immediate access to financial data, thus easy oversight of transactions. This mobility empowered employees to respond to real-time issues, which had greatly improved productivity and the efficiency of operations.

The member app provided a user-friendly platform for booking games, reserving equipment, and placing in-game orders. Members could browse available time slots, secure reservations, and order food and beverages for delivery directly to their play areas.

The app’s intuitive interface simplified these interactions, reducing dependency on staff and enhancing user satisfaction. This streamlined service approach encouraged higher engagement and frequent use of club facilities.

Manual data entry was replaced by an app-driven process, enabling members to log their game scores and performance data directly into the ERP system.

The Daily Logs module allowed staff to access and manage this data effortlessly, ensuring its accuracy and timely availability. Automation minimized errors and delays, making the ERP system a more reliable source for analysis and decision-making.

Push notifications and streamlined menus linked staff to members. This enabled them to be informed in real-time about field bookings, accounting activities, and partnership updates.

Members were informed ahead of game time, order status, and special offers, which improved engagement and transparency. The above communication improvements led to collaboration and streamlined club operations.

This integration of food and beverage ordering within the game directly had a direct bottom-line impact on the client. Users could now place orders seamlessly without being removed from their playing spaces hence fully maximizing the experience as well as repeated purchases.

With real-time order update convenience, this freed the use of the workforce as the employees were relieved from handling the manual orders themselves. Such a feature unleashed such gigantic revenue growth potential in the client.

Revolutionizing Sports Club Operations with Mobile ERP Integration

Final Milestone

The Result

The project transformed the operations of sports clubs, providing large benefits to members and staff. In-game ordering directly increased food and beverage sales, which in turn increased profits. Employees were able to access ERP data remotely and avoid delays and enhance their productivity. Members enjoyed ease of access to mobile game bookings, equipment reservation, and food ordering and therefore experienced increased satisfaction and loyalty. Automated data logging improved accuracy, ensuring timely access to key information, thus eliminating any human error.
Besides that, the applications provided scalable digital infrastructure to allow future growth and innovation. This project shows how eSparkBiz is very good at providing impactful, strategic, and technically robust solutions that bring measurable results.

Technology Stack

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